Merch on Demand Factory or MOD for short is the leading print on demand provider in the Philippines.Founded by entrepreneurs with a combined 10+ years experience and over 100m sales in e-commerce and operations. Driven by innovation and continuous improvement, MOD Factory provides the widest array of products and best in class operations

Introduction to Print on Demand (POD)

Print on Demand is a business model that allows anyone to become an entrepreneur and to launch their own clothing brand with 0 capital. The way Print on Demand works is by only producing a customer’s order when a customer actually orders that item. This is much more advantageous than the traditional manufacturing model of creating different products upfront and keeping inventory. The Print on demand model allows you to run a clothing business without having to keep inventory or even deliver any packages yourself.

Getting Started with MOD

Once you sign up to be a MOD print on demand entrepreneur you will be given a few documents in your google drive folder.

KYC Documents

Contact Name - name of your brand’s contact person
Contact Number - contact number of your brand’s contact person
Brand Name - the name of your brand
Bank Account Number - your bank account number where payouts are to be deposited
Bank Account Name - the name associated with your bank account number
Email - email address of your brand’s contact person
Full Name of Bank - the name of your bank

Design Folder

There will be 2 folders where you can upload your designs

The first folder is named “design”. This is where you upload all your print ready high resolution designs. Please refer to our design guidelines and best practices.

The second folder is the etiketa folder where you can upload your designed etiketa with different sizes. Note: Custom etiketas are only for those who use our premium products

Etiketa refers to the printed neck label on the garment
Size of the etiketa should be no greater than 2.5 x 2.5 inches

The third folder is the mockups folder. This is where you will upload mockups of what the design will look like on the garment. Please remove watermarks and ensure that the size of the design in the design folder is identical to what is shown on the mockup

Order Dashboard

This is where you can see all your orders and their current status.Please contact your account manager to get your dashboard activated. Note that this document is for view only and should NOT be edited.

Best Practices for your Designs

Designs must be exactly 300 DPI

The quality of the prints rely heavily on the resolution of the actual design files. For the best output, please make sure that the DPI of your image is exactly 300 dpi.

Designs uploaded in your design folder must be of actual size.

If you want your designs to be for example 11 inches by 8 inches, the file uploaded in the google drive folder must be of that size.

Colors on the screen may appear differently from the actual print output.

Screens are normally in the RGB color scale while most printers print in CMYK. This causes differences in the design’s colors on a screen vs the actual print output.
To ensure that the output is close to what you would actually want, please check your design in CMYK mode.

Design size and position will remain the same regardless of the size of the garment.

Differing sizes in garments can cause slight distortion to the design once it is printed on the garment.
Putting designs on the edges of the garment can cause slight distortion once design is printed on the garment.

Ensure that the design files uploaded won’t have a background image or unnecessary shadows.

The actual design file will be what is printed. If the design has a background image, that will be printed along with the design.

Try to avoid very fine and thin lines on your designs.

While we strive to be able to cater to all types of designs, there are some design elements that are a bit trickier to get right

Best Practices for your Mockups

The mockup pictures uploaded must have all print positions in a single image

Having all print positions in a single image allows the team to quickly see how your design should be placed on the garment.
If your design is to be printed only at the back of the shirt, please put a mockup photo showing a blank front and your design on the back as shown in the photo below.

Best Practices for your Etiketa/Neck Labels

Etiketa/Neck Label design must have the size of the garment to avoid customer confusion

Note: Any uploaded files that do not follow the best practices and guidelines stated above will not be eligible for our replacement policy

Setting up your Print on Demand Product on Shopify

Setting up the correct Variant SKUs

The variant SKUs on your shopify products refer to the unique identifier used by the system to see which specific product from our catalog will be used for your orders.

Go to the products section of your Shopify Admin

Click “Add Product” on the upper right corner

Fill out your product details

After adding variants to your new product, click the check box to select all variants

Once all variants have been selected, click the three dot menu button and select “Edit SKUs”

Please refer to our product SKU guide on our website which can be found in the resources section > Product SKUs to see the correct SKU for your chosen product. Note that the column “Product SKU” is the correct column to be used. Note: Please ensure that there are no unnecessary spaces when typing out the variant SKUs

You may also refer to this instructional video on how to create and edit the variant SKUs on your Shopify account.

Setting up your products and Processing your Orders

Shopify

For orders received via Shopify, this will be automatically processed once you are able to approve our collaborator access request. In order to accomplish this, please send your myshopify URL and collaborator access code to our facebook group chat or to our email at modfactoryph@gmail.com.

Finding your myshopify URL and collaborator access code

Go to your Shopify Admin Page and click on “Settings” on the lower left of the page

Once on the Settings page, click the “Users and Permissions” tab

Click the “Only people with a collaborator request code can send a collaborator request”. This will show your collaborator access code

Click the “Domains” button on the side bar menu of your Shopify settings

Find the domain with the “myshopify” in the URL

Once you have your myshopify URL and collaborator access code, please send both to our facebook groupchat or our email at modfactoryph@gmail.com

Shopee

For orders received via Shopee, these will have to be exported and sent to our email at modfactoryph@gmail.com.

Setting up your Print on Demand Product on Shopee

Proper Products Settings on Shopee

The product name on your Shopify store and Shopee must be EXACTLY the same. This is to ensure that orders are processed properly.
Products on Shopee must be set to “Pre-order” this is to ensure that MOD is given ample time to print, produce, and process orders. Pre-order days must be at least 5 days.
Please fill out the correct SKUs for your products on your shopee account. You may refer to our product SKU table. You may follow the instructions in this video on how to edit your product SKUs.

Setting your Products as Pre-Order

Go to your Shopee Home Page

Click “My Products” on the menu on the left side
Select edit on the product you want to set as pre-order

Scroll to the bottom of the product page

5. Click “Yes” and put 7 days

6. Click “Update”

Processing Orders on Shopee

Go to your Shopee Seller Center

Click on the “My Orders” tab on the menu on the left side

Once there, click on the To Ship, To Process, and All

Once there, click the “Export” button on the upper right corner

Select the date range when the new orders occurred

Click export and save the exported file.

After saving the file, arrange the shipment for DROP OFF

Once orders have been arranged for drop off, please send the AWB for the specific orders as a pdf file together with the exported excel file to our email at modfactoryph@gmail.com

Note: Please make sure that the orders are only sent once

Tiktok Shop

For orders received via Tiktok, these will have to be exported and sent to our email at modfactoryph@gmail.com.

Setting up your Print on Demand Product on Tiktok Shop

Proper Products Settings on Tiktok Shop

Please fill out the correct SKUs for your products on your Tiktok shop account. You may refer to our product SKU table. You may refer to the instructions in this video on how to edit your product SKUs.

Processing orders on Tiktok Shop

Go to your Tiktok Shop seller center

Select the “Orders” section from the side menu

Click “View” on the “To Ship” section

Click on the “To Ship” tab.

Click on “Export”

Select “Filtered Orders” for the export orders range and “Excel” on the export format

Save the exported excel file.
Once the excel file has been saved, you may arrange your orders for shipment. Please select the option to drop off the parcels
Once the orders have been arranged for shipment, please print the AWB and send those together with the excel file exported to our email at modfactoryph@gmail.com.

Note: Please make sure that the orders are only sent once

Lazada

For orders received via Lazada, these will have to be exported and sent to our email at modfactoryph@gmail.com.

Setting up your Print on Demand Products on Lazada

Proper Products Settings on Lazada

Please fill out the correct SKUs for your products on your Tiktok shop account. You may refer to our product SKU table. You may refer to the instructions in this video on how to edit your product SKUs.

Processing orders on Lazada

Go to your Lazada Seller Center

Click on “Orders” on the left side menu

Once in the order management section, click “To Ship” and “To Pack”

Click “Export” and then “Export All”

Please save the exported excel file. Please ensure that only the new orders are exported.
Once the excel file has been saved, you may arrange your orders for shipment. Please select the option to drop off the parcels
Once the orders have been arranged for shipment, please print the AWB and send those together with the excel file exported to our email at modfactoryph@gmail.com.

Other Sales Channels (Facebook, Friends, etc.)

For orders received via other sales channels, please fill out Manual Order Form which is located in the google drive folder sent by your account manager. Once filled out, please send the Manual Order Form to our email (modfactoryph@gmail.com)

Filling out the Manual Order Form

Please follow the instruction on the “read me” tab of the excel file

Go to the “template” tab and fill out the order details

Once filled, please download as an excel file and then send to our email (modfactoryph@gmail.com)

When sending new orders, please make sure to delete the previous orders encoded. This is to prevent any confusion.

Update to the Manual Order Form

You may now order through our updated manual order form through this link. https://bit.ly/mod-manual-order-form-v4

Fill out the details of your order

Customer name - the name of the recipient of the order
Design name - the unique name of the design to be printed on the garment
Product SKU - select from one of our available products. For more information regarding our products you may refer to these links https://modfactory.co/collections/product-skus and https://modfactory.co/collections/print-on-demand-products
Quantity - amount of the specific design on the specific item the customer will order
Phone number - the recipient’s phone number
Complete Address - the complete address of the recipient including the province, city, barangay, and any relevant landmarks
Province - the recipient’s province
City - the recipient’s city
Total order value - total amount to be paid by the recipient including any relevant shipping costs. Please refer to this link for the shipping rates. https://www.jtexpress.ph/trajectoryQuery?flag=2
Payment method - please select of the recipient will be paying via cash on delivery or another payment method.

Fill out your details. Note that these refer to your own details and not your recipients

The product breakdown portion will show how much you will need to pay. This only includes orders that will be paid via a non-cash on delivery payment method

Click “Submit”. Please wait a few seconds for a new window to pop out directing you to our payment page

Pay for your order

Processing Times

Processing times take between 3-5 business days to be fulfilled. This covers order processing, production, and hand over to the courier. Please note that this does not cover the courier’s shipping times to the final customer.

Shipping Times

Different couriers are used depending on the location of the customer. The amount of days it takes to ship the order depends on the courier and the location. Please refer to the tables below for the shipping days.

J&T Express

Supply Changes and Tolerances

Please note that product prices may change without prior notice. You may check our website for the most up to date pricing.
Garments may have slight variations in size due to sewing tolerances, with differences of up to ±1 inch being possible.
Product colors may differ slightly from what is shown in online previews due to differences in display settings and printing processes.

Fulfilling Orders

Once an order has been handed over to our courier partner, the tracking number will be present in your order dashboard.

To ensure the best quality service to your customers we encourage you to fulfill these orders on your Shopify website. Please note that MOD Factory will not be responsible for fulfilling orders on your Shopify website.

Mass Fulfilling Orders on Shopify via Bulk Fulfill

Please install the Shopify app “Bulk Fulfill” on your Shopify website

Once installed, you can easily fulfill multiple orders at once using their system. To start, go to the app’s interface on your Shopify website and click “Create Fulfillment”

Download the “Completed Template”

Input the necessary details on the excel file.

Once completed, upload the file and wait for the orders to be fulfilled.

Payout and Computing Profits

Payouts are processed every Saturday and paid out every Sunday. This payout will cover the COD payments collected by the 3PL for the past week.

Payouts are computed as follows:

COD Payments Collected by Courier (+)	Credit
Shipping Fee (-)	Debit
COD Fee charged by courier 2.75% (-)	Debit
VAT charged by courier 12% of COD fee (-)	Debit
MOD Factory Fee based on product price list (-)	Debit
Final Payout Amount

Returns to Sender (RTS) and Customer Complaints

RTS Parcels

These are parcels that did not make it to the end customer and are returned by the courier. For these packages you have 2 options

Option 1 - we store these items and ship it out again when someone orders the same item. We can do this for a fee of 30 php for every item. This covers the storage, handling, processing, and packing of the order

Option 2 - we can store these items in the warehouse for a maximum of 30 days. After which you will be charged 1,000 per month for every 100 RTS packages stored with us

Filing RTS Rebates

Due to system limitations, for orders that use RTS products the full cost will be charged upon the generation of your statement of account. To get the rebates for these RTS orders, please follow the instructions in this video.

Customer Complaints

We strive hard to give your customers the best possible customer experience, but there are times wherein we commit mistakes. In these cases, we will replace the item of the said customer with no extra charge. All the customer has to do is to fill out our replacement form.

Please note that orders that were sent either from Shopify, the manual order form, or all of the other platforms that do not follow the guidelines in the guidebook will no longer be eligible for free replacements.

https://docs.google.com/forms/d/e/1FAIpQLSdJihV2_Z_sBViYqRIr9jhYkuzXsfeDNM_vTqBBaCtRj7TpbQ/viewform

Frequently Asked Questions:

What brands of shirts are used?

MOD Factory uses a wide range of cut and sew t shirts. Please refer to our product page to see all of our options.

Do you offer cut and sew services?

No, at least not right now. We strive to give our customers the best experience and we plan to offer more services in the future.

Do you offer embroidery?

No, at least not right now. We strive to give our customers the best experience and we plan to offer more services in the future.

Do you do bulk orders?

Yes! We offer huge discounts for customers who will be ordering in bulk. We consider orders above 10 pcs as bulk orders.

Do you offer woven labels, hang tags, and other embellishments?

No, at least not right now. We strive to give our customers the best experience and we plan to offer more services in the future.

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